Refunds and returns

Faulty, damaged or wrong items

If anything arrives faulty, damaged or different from what you ordered, email info@sterivial.com.au within 14 days of delivery with your order number and a photo. We will replace it or refund you, your choice, and cover the cost of getting it back to us if we need it returned.

Change of mind

Opened consumables can’t be returned for change of mind, for hygiene reasons. Once a syringe box, pad box or vial seal is opened, it can’t be resold.

Unopened items in their original sealed packaging can be returned within 30 days of delivery. Email info@sterivial.com.au first so we can give you the return address. Return postage is paid by you, and the refund is for the items only.

How refunds are paid

Refunds go back to the payment method you used, usually within 5 business days of us receiving the item or approving the claim.

This doesn’t limit your rights under the Australian Consumer Law.